Help with Ordering Tickets

Buy Tickets Online

1. Go to focusarnhem.nl/agenda.
2. In the calendar, select the day you want to see a movie, choose a movie, and click on the desired showtime.
3. Use the dropdown menu to select the number of tickets and the ticket type. For example, if you have an F-pass, select the “F-pass” ticket type here. Please note: for discounted tickets, you must always show the corresponding (valid) discount card at the box office.

4. Choose seats in the auditorium by clicking on the seats of your choice. Note: Try to sit together as much as possible; the system is set up so that you cannot leave any seats empty.
5. Click “Add to Cart” at the bottom.
6. Carefully review your order (check the date, time, movie, number of tickets, and ticket type), make any necessary changes, and then confirm by clicking “Confirm Order.”
7. Would you like to use a Focus Filmtheater/Breakfast at Focus gift card or credit code? Enter the code from your gift card under “Focus Filmtheater gift card / discount code.” National movie gift cards can be redeemed one step further in the payment process.

8. Complete the payment process.
9. You’ll receive your e-tickets in your inbox within half an hour of payment.
10. On the day of the show, present your e-ticket (on your smartphone or printed) to our volunteer at the scan desk. Enjoy the show!

Tickets are available online up to 30 minutes before the movie starts. After that, they’re only available at the cinema desk.

Ordering Tickets with a Cineville Pass

Do you have a Cineville Pass? If so, you can also order your tickets online at Focus.

To do so, follow the step-by-step guide above, select “Cineville” as the ticket type in step 3, and enter the corresponding pass number. (Note: The pass number consists only of numbers; omit any leading or trailing symbols.) You can use multiple Cineville passes in a single order.

Within half an hour of placing your order, you’ll receive two emails from us:

• Cineville reservation confirmation -> you’ll need this if you still want to cancel your order (via the links in the email).
• Email with e-tickets -> You’ll only need this for verification and, if necessary, to check your seat or row number, but you don’t need to have it scanned. By scanning your pass with our customer service representative, you’ll confirm your reservation. So make sure you have your pass with you when you go to the movie! 

Canceling Tickets

Cinevillers can cancel via the link in the email with e-tickets (or the reminder) you received from Focus. Focus cannot cancel these tickets. 

Made a mistake or can’t make it after all? You can cancel your tickets yourself up to 48 hours before the show. You’ll find a link for this in your e-ticket.

First, enter your order number and email address. In the next step, select which tickets from the order you’d like to cancel. For the canceled tickets, you’ll receive a credit code that you can use for your next order. This code remains valid for 2 years. If you want to change an order, follow the same steps and then reorder the correct tickets using the credit code.

It is no longer possible to cancel or change your order within 48 hours of the performance. Maybe you can make someone else happy with them?

Still having trouble? Please contact our office at info@focusarnhem.nl.

Reservations

Reservations cannot be made through Focus. Exceptions include: wheelchair-accessible seats, GelrePas tickets, and the use of complimentary tickets without a code. Call or email us to make a reservation: 088-1900 642 or info@focusarnhem.nl. (daily from 10:00 a.m. to 8:00 p.m.).